July 22, 2009

Using Social Marketing in a Down Economy

By now, most Web-savvy people in the legal world, or any industry for that matter, are familiar with the importance of social marketing. They understand that social marketing not only enhances the effectiveness of other legal Internet marketing strategies but far more importantly, it allows them to receive feedback from and interact with their site’s visitors and target audience. Social marketing provides a practical way to share information. However, the owners of sites and their Internet marketing consultant need to be very careful about how this information is dispensed. Web users are becoming increasingly sophisticated at discerning useful social marketing content provided for their benefit or entertainment from attempts to manipulate their purchasing decisions via social marketing methods. In order achieve its goals, social marketing strategies must have merit and something useful to contribute to the social networking communities that is serves.

To that end, here are some social networking ideas to keep in mind that will help you through the current economy and set you up for success when it recovers:

  • Keep it real! – As previously mentioned, Web users are quite astute at discerning genuine efforts to contribute to the community from fake attempts to manipulate them and can employ the power of social networking to ‘call out’ fakes. This is illustrated by a recent incident where some popular Twitterers were outed for taking cash in exchange for product recommendations in their tweets. This created an outrage among Twitter users, and the backlash sullied the reputations of the Twitterers and the products they were shilling for.

  • Create your own community and engage your readers – Blog posts rank well in search results, give readers a reason to check your site often, provide interesting and useful information and create a sense of community among your readers. Consider adding a blog to your site with posts written by you, your legal Internet marketing consultant or a mix or both.

Continue reading "Using Social Marketing in a Down Economy" »

July 1, 2009

Why Your Site’s Infrastructure Is So Important

Many clients in a hurry to have their legal Web site up and running overlook the importance of the site’s infrastructure in terms of site performance, ease of use, navigation, ranking opportunities and other important considerations. They care a great deal about page layout, color scheme, cool Flash animations, how the site reflects the professionalism of their law firm and other cosmetic features of their site, but are less concerned about the actual ‘nuts and bolts’ aspect of their site.

In many ways, a Web site’s infrastructure in analogous to a house in that it can look great from the outside but, unless it has been built to withstand a wide range of different environmental pressures, it will not last or provide its intended benefits. From a legal Internet marketing standpoint, unless a site is designed and built to rank well and perform well from the very beginning of the project, it will never achieve its goals or provide the proper foundation for the success of any legal Internet marketing strategies. Here are a few reasons why your legal Web site’s infrastructure is so important:

  • It ensures that your site loads quickly in all browsers and traffic conditions – Good site infrastructure will ensure that you legal site loads quickly and properly when viewed through any browser and in high traffic conditions. A site that looks great in one browser but displays broken features in another will turn off site visitors and reflect poorly on your practice.

  • Makes it easier for Google and other search engines to index your site – Sites built with clean, uncluttered code are easier for Google and the other search engines to index, which is a bigger deal than you may think. The indexing algorithms are designed to ‘remember’ which sites are difficult to ‘crawl’ and therefore index their contents less often, which affects placement in search results.

Continue reading "Why Your Site’s Infrastructure Is So Important" »

May 1, 2009

Advice for Legal Web Site Owners Looking to Build Out Their Links

Linking with reputable sites can win you points with the search engines, which highly prize viable networking achievements. However, if you’re careless about which sites you link to, you could run into trouble.

The Internet is awash with so-called “link farms” – shady services that offer to artificially inflate a site’s network in the hopes of fooling the search engines into thinking that the site is popular. While using link farms can actually yield some short-term gain, this process puts you at risk for getting de-listed by the search engines and thus ruining your online legal marketing efforts.

A better approach is to develop with great on site resources, including original content, answers to questions about your niche of the law, and biographical info and data/awards about your firm. With this foundation in place, other valid, high-ranking sites will likely want to link to YOU. Your cachet as a “high-value” site makes you appealing as a link to other high-value sites, which also want to climb the ranks. So by refocusing your efforts to improve site quality, you can coincidentally improve your likelihood of making important new online friends.

You can build content and links simultaneously – and in fact most successful owners do “walk and chew gum at the same time” – but remember that these two processes are linked. It all starts with unique, well-branded, well-developed source material.

March 19, 2009

Things Your Web Site Can't Fix

1) A dysfunctional practice
If your firm’s financially disorganized, troubled by ethical problems, or incapable of taking on new cases, a web site isn't going to fix it – no matter how well constructed or content rich. If your firm is having difficulties, fix them first then build your web presence.

2) The actions of competitors
The Web is a Wild West and will likely continue to be so for some time. Just because you rank well and dominate a keyword today doesn’t mean that you can sit back and relax. You must continue to build on your foundation so that you can stay ahead of your competitors. You are only as good as your current SEO campaign. The Internet is a living, breathing, ever changing animal - a shape shifter. You cannot control the behavior others, but you can control your own thematic approach by focusing on your web site and your long-term strategy.

3) The shifting algorithms
Google, Yahoo, MSN and the other big search engines are constantly looking for ways to improve search (and make more money of course). The algorithms that are used by spiders to rank web sites will evolve to fight back against so-called “black hat" SEO techniques. Your goal should not be to “trick" the search engines with rank well quick schemes, but rather to deliver good, timeless, highly relevant content. Remember the tortoise and the hare????

4) The reactions of all visitors
Your resources are limited. Focus on pleasing as many visitors as you can. You are never going to please "all of the people all of the time".

March 10, 2009

Tips For Writing Legal Blogs

In today's Internet environment a blog is the single most cost effective Internet marketing tool available. You can get a free blog from many places and/or you can purchase professional blogs if you have the budget for under $5000 a year and it is worth every penny.

Here are just some tips on what to do once you have a blog...

1) Update frequently
The best written and most compelling legal blog won’t yield a good ROI if you only update it biannually. Schedule time to blog on at least a weekly basis.

2) Keep your blog focused
All too often, newly minted bloggers go off on tangents and wind up diluting what otherwise could be a potentially powerful marketing tool. Think about who your potential audience is when you write your blog posts and tailor the information to what they might be interested in.

3) Cut out the fluff and avoid repetition
Hopefully... You already own and maintain a solid legal web site, so keep your blog in the same manner. Don't use it to stuff in keywords designed simply to “trick the search engines.” Not only will you lose readers, but you could ultimately damage the brand of your web site that you've spent so much time and money building.

4) Use clear, concise language
As a lawyer, you're trained to think in complex sentences and to use multiple clauses to convey ideas. But your readers are not lawyers! They need short and interesting, not long and elaborate.

5) Integrate your blog into the rest of your legal web site
Your blog and site should function as parts of each other, reinforcing the presence you’ve built online.

For more information or questions about blogging or search engine optimization for your website, contact me at susan@slsconsulting.com

March 5, 2009

Tips for Adding Content to Your Legal Web Site

Be as specific as you can about your practice and area of the law.
Tailor your content to the kinds of clients you most want to represent. Answer questions that your clients are most likely to ask.

Build content for consumers.
It can be difficult for you as a legal professional to empathize with the dilemmas and frustrations of writing about the law at a consumer level. You must remember the level of knowledge that most potential clients have of legal matters is much lower than what comes naturally to you. You must walk your clients through the process step-by-step. Outline hypothetical scenarios. Give concrete examples. The clearer a potential client can visualize the process of working with you, the less overwhelmed he or she will be and the more likely he or she will trust you with the case.

Make your content readable, to the point, and don't ramble.
Individuals looking for lawyers online are under stress. If you besiege them with massive pages of information adorned with crazy fonts, graphics and other web “extras,” you will scare away potential business. Even if the materials you present are legitimate, thematically relevant, and original, you must SIMPLIFY. Break up your content pages into small, digestible bites and make the navigation easy for the user.

Build your web site with a mind to expansion.
Ideally, you will keep adding new content and resources for the life of your site. Update with new case information, new biographical information, and new answers to FAQs.